Case Studies
Chesterfield Radio are an online community radio station run by volunteers working on a very tight budget. They came to us with a plan in mind that would allow them to take calls on air without the need for a tradiional desktop phone, and needed the system to come with numerous line capabilities allowing several callers simultaniously. They were very sure of what they wanted so we sat down with them to go through everything they were running and talked through how they wanted the new system to work for them.
Having listened to everything they told us we explained how our system could work for them and how they could scale up the system when they were in the position to do so, or need to. Below is our proposal to Chesterfield Radio.
Proposal Overview
Our proposal is designed to support Chesterfield Radio in achieving its goal of interactive broadcasting by implementing a VoIP system that allows for live calls on air, with multiple lines available to accommodate several callers simultaneously. This will not only boost listener engagement but also provide your station with the flexibility needed to manage high volumes of incoming calls during popular shows.
Key Features of Bright Comms’ VoIP Solution
- Multi-Line VoIP System
Our multi-line VoIP system is specifically designed to handle the demands of a busy radio station. Key features include:
- Multiple Call Lines: Chesterfield Radio will have access to dedicated lines, allowing multiple listeners to call in simultaneously without encountering busy signals.
- Call Queue Management: An intuitive call management system that enables your presenters and producers to efficiently handle incoming calls, prioritise them, and manage caller queues effectively.
- Seamless Call Transfers: Easily transfer calls between lines or directly to on-air presenters, ensuring a smooth and professional broadcast experience.
- Advanced Call Features
Our VoIP solution comes with a suite of advanced features to enhance your on-air call handling:
- Caller ID and Screening: Identify and screen calls before they go on air, allowing your team to choose the most relevant and appropriate calls for live interaction.
- Hold and Mute Functions: Place callers on hold or mute them as needed, providing greater control over live broadcasts and preventing any unintended interruptions.
- Recording Capabilities: Record live calls for later playback, archiving, or quality assurance, ensuring that you have a record of all on-air interactions.
- Call Analytics: Access detailed analytics on call volume, duration, and caller demographics, helping you to refine your programming and understand your audience better.
- High-Quality, Reliable Voice Communication
Bright Comms is committed to providing crystal-clear audio quality, ensuring that every call sounds professional and contributes positively to the listening experience:
- HD Voice Quality: Enhanced audio clarity that minimises background noise and distortion, making sure every caller’s voice is heard loud and clear.
- Network Redundancy: Our VoIP system is built on a robust and redundant network, ensuring minimal downtime and consistent service availability during broadcasts.
- Integration with Existing Systems
Our VoIP solution can be seamlessly integrated with Chesterfield Radio’s current broadcasting setup:
- Easy Integration: Our team will work closely with your technical staff to ensure a smooth integration process, with minimal disruption to your ongoing operations.
- Customisable Interface: A user-friendly interface that can be customised to meet your station’s specific needs, making it easy for your team to manage calls effectively.
Support and Service
At Bright Comms, we believe in providing not just a product, but a partnership. Our support services include:
- 24/7 Technical Support: Our dedicated support team is available around the clock to assist with any technical issues or questions that may arise.
- Training for Your Team: We offer comprehensive training sessions to ensure your staff is fully equipped to use the new VoIP system effectively.
- Ongoing Maintenance: Regular system maintenance and updates to ensure your VoIP solution remains at the cutting edge of technology.
Conclusion
We are confident that Bright Comms’ VoIP solution will significantly enhance Chesterfield Radio’s ability to engage with its listeners through live call-ins, providing a more interactive and engaging broadcast experience. We look forward to the possibility of working together and supporting Chesterfield Radio in its mission to deliver top-quality radio content.
Please feel free to contact us with any questions or to schedule a demonstration of our VoIP solution. We are excited about the opportunity to partner with Chesterfield Radio and are committed to delivering the highest level of service and support.
Thank you for your consideration.
Chesterfield Radio came back and accepted the proposal in full and the system was implemented within 3 working days without any disruption to their existing system. Ongoing support and customer service is being provided and we have had members of the Bright Comms team attend the station and deliver the training that has allowed its presenters to fully utilise the system.
Chesterfield Radio’ Perspective:
When we started looking into swapping out our existing system we spoke with numerous companies to see what they had to offer and how they could help us with our mission plan. When we sat with Bright Comms we saw the passion they have for delivering amazing service and how they believe in their services and products.
We opted to go with them based mainly on service with the cost savings coming a close second. Now we have the ability to take several callers to air at the same time making the shows more interactive for both our presenters and listeners alike. The after service has been truly enlightening and a complete breath of fresh air. We couldn’t recommend Bright Comms enough and would happily speak to anyone looking to change their own system to express how happy we are with the service we continually receive.
